McDonalds Malaysia
McDonald’s Malaysia needed a seamless pre-ordering system for global delegates attending their event. Existing systems required payment at the time of ordering, lacked real-time menu updates, and created operational inefficiencies for restaurants. To ensure a smooth dining experience, they required a custom solution tailored to the unique requirements of the event.
Task
Develop a custom web application replicating McDonald’s app ordering flow, minus payment features. The system needed to include real-time menu updates, a dashboard for restaurant operations, and print capabilities, ensuring efficient preparation and enhanced guest satisfaction.
When McDonald’s Malaysia hosted global delegates from around the world, they needed to ensure a seamless dining experience. However, their existing ordering systems posed several challenges:
- Payment Integration Issue: Current systems required payment at the time of ordering, which wasn’t suitable for this event.
- Real-Time Menu Availability: With delegates visiting multiple restaurants, tracking product shortages and live menu updates across locations was crucial to prevent order disruptions.
- Operational Efficiency: Restaurants needed a way to monitor, prepare, and manage delegate orders in real-time to avoid confusion or duplication.
Custom Experience: McDonald’s Malaysia wanted the solution to replicate the familiar look and feel of their app while accommodating the unique requirements of the event.
To meet these demands, McDonald’s Malaysia required a custom-built web application that streamlined pre-ordering, ensured real-time updates, and improved restaurant operations.
We developed a web app system tailored specifically for McDonald’s Malaysia’s needs, replicating the iconic ordering flow of their existing app while removing payment features and adding event-specific functionalities.
Key Features and Solutions:
- Familiar User Experience:
- Designed the web app to mimic McDonald’s app’s ordering flow, ensuring a seamless and intuitive experience for global delegates.
- Real-Time Menu Updates:
- Integrated live menu updates for each participating restaurant. If an item was out of stock, the system reflected it immediately, ensuring that delegates could only order available items.
- Streamlined Restaurant Operations:
- Provided restaurants with a real-time dashboard to view incoming orders, track their status, and manage preparation timelines.
- Enabled restaurants to mark orders as “Prepared” or “Done” to avoid duplication and maintain operational clarity.
- Printing Capability:
- Added a print feature, allowing restaurants to generate physical order tickets for smoother kitchen management.
- Event-Specific Customization:
- Removed the payment feature, allowing delegates to place orders without transactional requirements.
- Ensured orders were tagged to specific restaurants, so meals would be ready when delegates arrived.
- Seamless Pre-Ordering: Delegates could pre-order their meals with ease, ensuring a personalized and hassle-free dining experience.
- Enhanced Restaurant Efficiency: Restaurants managed orders effortlessly with real-time updates and streamlined workflows, ensuring no duplication or delays.
- Improved Guest Satisfaction: Meals were ready on time, enhancing the overall experience for delegates and reflecting positively on McDonald’s Malaysia’s hospitality.
- Real-Time Accuracy: Live updates on product availability minimized errors, ensuring that orders matched the restaurant’s inventory at all times.
Our team delivered a cutting-edge solution, showcasing our ability to develop tailored systems under tight timelines:
- Custom Development: Designed and built the web app to McDonald’s Malaysia’s exact specifications, replicating their app’s UI and UX.
- Real-Time Integration: Implemented live inventory and order tracking to ensure flawless synchronization between delegates and restaurant operations.
- Operational Optimization: Provided tools for restaurant staff to efficiently manage orders, update statuses, and print tickets as needed.
This custom solution not only met the immediate needs of McDonald’s Malaysia for their global delegate event but also highlighted our expertise in creating scalable, real-time systems for high-profile clients. By blending innovation with operational efficiency, we delivered a platform that enhanced the guest experience and operational workflow, cementing McDonald’s reputation for excellence.
We’re a team of innovators passionate about turning bold ideas into powerful digital solutions, helping businesses build impactful systems that deliver results.